Updated 10 March 2026
General
The online store MosaikShop.se is operated by MosaiikkiMyymälä FIN, and all products in the online store are sold by MosaiikkiMyymälä FIN.
- Business ID: 1229211-9
- Address: Majankatu 3, 50190 Mikkeli, Finland
- Phone: +358 44 246 9244
- Email: info@mosaikshop.se
We reserve the right to update our product range, prices, delivery methods, delivery areas, and these delivery terms. The information shown in the online store at the time of ordering always applies to your order. In the case of obvious errors, we reserve the right to cancel the order.
Payment
We offer secure and smooth payments via Paytrail. Available payment methods may include card payments, Apple Pay, Google Pay, Klarna, and PayPal. The available options may vary depending on the customer, country, and the terms of the selected payment method.
To make shopping easier, prices may be displayed in your local currency in the online store. The final payment amount is always shown and charged in euros (EUR) on the payment page before you approve the payment.
More information: Payment methods
Ordering
You can place an order by adding products to your cart and completing your purchase at checkout. The customer is responsible for providing correct and up-to-date contact and delivery details. By placing an order, the customer accepts these delivery terms.
Delivery countries
We deliver to the following EU countries: Finland, Sweden, Estonia, Latvia, Lithuania, Germany, Austria, the Netherlands, Belgium, Luxembourg, Poland, Czechia, Slovakia, Slovenia, Denmark, Bulgaria, Hungary, Spain, Portugal, Croatia, Cyprus, France, Greece, Ireland, Italy, Malta, and Romania.
We do not deliver to Åland, outside the EU, or to areas where our standard delivery methods are not available, such as Gotland, the Balearic Islands, or the Canary Islands.
Delivery
- PostNord (pickup points and home delivery)
- Posti (Finland only)
- Matkahuolto (Finland only)
Shipping costs are based on the weight, size, delivery method, destination country, and delivery address of the order. Shipping costs are shown at checkout before the order is confirmed.
If an order includes unusually large, heavy, fragile, or pallet-based products, or if the delivery address requires a non-standard delivery arrangement, we will contact the customer before dispatch. Any additional costs or special delivery arrangements will always be agreed separately before the order is shipped.
More information: Shipping costs
Right of withdrawal and returns
Consumer customers generally have the right to withdraw from their order within 14 days of receiving the shipment. Notice of withdrawal must be sent clearly by email, and the return must be shipped within 14 days of submitting the withdrawal notice.
In the case of a standard return, the customer is responsible for the return shipping costs. Returned items must be packed with care. We do not accept returns sent cash on delivery (COD).
We will refund the price of the returned products to the original payment method within 14 days of receiving the withdrawal notice. However, we may withhold the refund until we have received the returned goods or until the customer has provided proof that the goods have been sent back.
If the entire order is cancelled, we will also refund the cost of our least expensive standard delivery method. If the customer has chosen a more expensive delivery option, the additional cost will not be refunded.
The product may be examined at home in the same way as in a physical store. If the product has been used more than necessary to establish its nature, characteristics, and function, we reserve the right to deduct an amount corresponding to the decrease in value from the refund.
We do not offer direct exchanges. Any exchange is handled as a return and a new order.
Faulty or incorrectly delivered products
If a product is faulty, damaged, or incorrectly delivered, we kindly ask the customer to contact us without delay. We always aim to resolve the situation smoothly by sending the correct product, a replacement product, a missing part, or by another appropriate solution at no extra cost to the customer.
Uncollected parcels
Failing to collect a parcel without notifying us of withdrawal does not count as a return or cancellation. If an uncollected parcel is returned to us, we reserve the right to deduct the actual and direct costs of delivery, return, and handling from any refund.
If the customer would like the parcel to be sent again, the cost of the new shipment will be charged before the order is re-dispatched.
Customer service
- Email: info@mosaikshop.se
- Phone: +358 44 246 9244 (Mon–Fri 10:00–16:00)
- Address: Majankatu 3, 50190 Mikkeli, Finland
