Updated 1 May 2025
General Information
The online store MosaikShop.se is operated by MosaiikkiMyymälä FIN. All products sold on this marketplace are provided by MosaiikkiMyymälä FIN.
- Business ID: 1229211-9
- Postal Address: Majankatu 3, 50190 Mikkeli, Finland
- Phone: +358 442469244
- Email: info@mosaikshop.se
We reserve the right to modify these terms and conditions without prior notice. We also reserve the right to cancel any order in the event of a clear pricing error.
Payment
We use Klarna Checkout as our primary payment solution. It offers safe and flexible payment options. You can choose to pay with:
- Immediate payment via bank, debit or credit card
- Invoice (14–30 days)
- Instalments (up to 36 months)
- PayPal
Ordering
Products can be ordered from our online store by adding them to the shopping cart and completing payment at checkout. All customer information is handled confidentially and used only for order fulfillment. By placing an order, you agree to these terms and conditions.
Delivery Countries
We deliver to the following EU countries: Finland, Sweden, Estonia, Latvia, Lithuania, Germany, Austria, Netherlands, Belgium, Luxembourg, Poland, Czech Republic, Slovakia, Slovenia, Denmark, Bulgaria, Hungary, Spain, Portugal, Croatia, Cyprus, France, Greece, Ireland, Italy, Malta, and Romania.
We do not deliver to Åland or countries outside the EU.
Delivery Methods
- PostNord (delivery available within the EU)
- Posti (delivery available within the EU)
- Matkahuolto (within Finland only)
Shipping costs include packaging and delivery fees. The final costs are shown at checkout. For large or pallet-sized orders, we will contact you before shipping.
Right of Withdrawal / Returns
You have the right to cancel your order within 14 days of receiving it. The item must be returned within 14 days after notifying us of the cancellation.
We will refund the product price to your original payment method within 14 days of receiving your cancellation notice. However, we may withhold the refund until the returned product has been received and inspected.
The right to return applies only to defective or incorrectly delivered products. Items must be unused and in their original packaging. We do not offer exchanges.
Return shipping costs are the customer's responsibility unless the product is faulty. Returns must be sent via PostNord, Posti or Matkahuolto. We do not accept returns sent by cash on delivery (COD).
Note: A return must always be preceded by a cancellation notice. A package left uncollected or refused without prior notice is not considered a valid return.
Uncollected Deliveries and Deductions
Failure to collect the delivery without notifying us does not constitute a valid return. If the package is returned to us uncollected, we do not issue an automatic refund. If the customer contacts us, we will process the return and deduct the actual shipping and handling costs from the refund.
For orders from Finland, Sweden and Denmark: We deduct a flat fee of €15 per return.
For other international orders: Shipping fees paid by the customer will not be refunded, as we are charged by the carrier regardless of return. We also deduct return and handling costs, typically between €20 and €30 per shipment, depending on the country and shipping method.
Customer Service
- Email: info@mosaikshop.se (24/7)
- Phone: +358 442469244 (weekdays 10:00–16:00, Finnish time)
Contact Information
MosaikShop
Majankatu 3
50190 Mikkeli
Finland
