TERMS AND CONDITIONS

Updated 24 June 2019

MosaikShop / MosaiikkiMiljöö

VAT: FI12292119

Address: Majankatu 3, 50190 MIKKELI, FINLAND

Ordering

We welcome your order through our online store at https://www.mosaikshop.se
If you have any questions, please do not hesitate to contact us

via e-mail: info@mosaikshop.se  

or by phone:

Monday - Friday 10.00-17.00 (Finnish time)

+358 50 0151 007

Delivery

We deliver items to Europe, countries in the EEA, North America, and Russia. We aim to dispatch orders within 24 hours of being placed. This does not include weekends and holidays, when we are closed, and of course all orders are subject to stock availability. Orders are sent by Finnish Mail Priority Delivery or Finnish Posti Parcel Connect (with DHL and Bring). All shipments are registered using Posti’s item tracking system in Finland. Delivery costs are dependent upon the weight and size of your order, and the shipment method chosen. If any part of your order is out of stock, we will immediately notify you, giving you the expected delivery date. If for some unexpected reason we cannot deliver your order, we will immediately refund your payment.

Estimated delivery time and shipping costs

All delivery dates are estimates and we cannot guarantee specific deadlines. Note that these delivery estimates from counted from the time that they leave Finland.

Sweden:   

Delivery to pickup point, estimated transport time 2-4 working days or home delivery, estimated transport time 4-6 working days. Weight up to 30 kg.
If your order is over 30 kg, please contact us for a quote on shipping costs.

  • Free shipping for orders over €100. * No home delivery
  • €6.90 shipping cost will be added to orders below €100
  • Home delivery €12.90

Finland:

Delivery in 1-2 working days. Delivery to pickup point or home delivery. Weight up to 35 kg.
If the order is over 35 kg or a large delivery to the pickup point.

  • Free shipping for orders over €100. * No home delivery or shipments over 35 kg
  • Delivery to a pick-up point €6.90 shipping cost will be added to orders below €100
  • Home delivery €12.90
  • Over 35 kg or large size delivery starting at €19.90
  • We reserve the right to send small items as letters to your home address
  • We reserve the right to send items exceeding the parcel terminal maximum dimensions to a postal outlet

Estonia, Latvia, Lithuania:

Delivery to pickup point, estimated transport time 2-4 working days or home delivery (Estonia), estimated transport time 4-6 working days. Weight up to 30 kg.
If your order is over 30 kg, please contact us for a quote on shipping costs.

  • Free shipping for orders over €100. * No home delivery
  • €6.90 shipping cost will be added to orders below €100
  • Home delivery (Estonia) €12.90

Denmark:

Delivery to pickup point, estimated transport time 3-6 working days or home delivery, estimated transport time 3-6 working days. Weight up to 30 kg.
If your order is over 30 kg, please contact us for a quote on shipping costs.

  • Free shipping for orders over €150. * No home delivery
  • €6.90 shipping cost will be added to orders below €150
  • Home delivery €12.90

Germany:

Home delivery, estimated transport time 3-6 working days. Weight up to 30 kg.
If your order is over 30 kg, please contact us for a quote on shipping costs.

  • Free shipping for orders over €150.
  • €6.90 shipping cost will be added to orders below €150

Austria, Belgium, Czech Republic, Netherlands, Poland:

Home delivery, estimated transport time 4-7 working days. Weight up to 30 kg.
If your order is over 30 kg, please contact us for a quote on shipping costs.

  • Free shipping for orders over € 200
  • Delivery cost will be added to orders under € 200
0-5 kg€9.90
5-10 kg€14.90
10-20 kg€16.90
20-30 kg€19.90


Bulgaria, Hungary, Luxembourg, Portugal, Slovenia, Slovakia, Spain:

Home delivery, estimated transport time 4-7 working days. Weight up to 30 kg.
If your order is over 30 kg, please contact us for a quote on shipping costs.

  • Free shipping for orders over €200
  • Delivery cost will be added to orders under €200
0-5 kg€12.90
5-10 kg€15.90
10-20 kg€19.90
20-30 kg€24.90


United Kingdom, Cyprus, France, Greece, Ireland, Italy, Malta, Romania:

Home delivery, estimated transport time 4-9 working days. Weight up to 30 kg.
If your order is over 30 kg, please contact us for a quote on shipping costs.

  • Free shipping for orders over €300
  • Delivery cost will be added to orders below €300
0-5 kg€19.90
5-10 kg€24.90
10-20 kg€29.90
20-30 kg€34.90


Iceland, Norway, Switzerland, United States, Canada, Russia, Ukraine:

Home delivery, estimated transport time 4-9 working days. Russia, Ukraine, estimated transport time 4-9 working days.  Weight up to 25 kg.
If your order is over 25 kg, please contact us for a quote on shipping costs.

0-2 kg€29.90
2-5 kg€39.90
5-10 kg€59.90
15-25 kg€79.90


Åland Island:

Delivery to pickup point, estimated transport time 2-4 working days. Weight up to 30 kg.
If your order is over 30 kg, please contact us for a quote on shipping costs.

0-2 kg€7.90
5-10 kg€9.90
10-20 kg€14.90
20-30 kg€19.90


Note that neither MosaikShop nor Posti is responsible for delivery delays due to customs inspections or other measures in the destination country.
Outward clearance service isn't  included in the price when shipping items to Iceland, Norway, and Switzerland.

Delivery Countries

We ship abroad to: Sweden, Finland, Estonia, Latvia, Lithuania, Germany, Austria, Netherlands, Belgium, Luxembourg, Poland, Czech Republic, Slovakia, Slovenia Denmark, Bulgaria, Hungary, Spain, Portugal, Croatia, Cyprus, France, Greece, Iceland, Ireland, Italy, Malta, Norway, Romania, Switzerland, United Kingdom, Russia, Ukraine, United States.

Deliveries outside the EU

The recipient is responsible for any customs and tax payments if your order is delivered outside the EU.

Deliveries to Åland

When entering your contact information at the checkout, select "Åland Islands" as the country. In this case, the system will automatically convert the order to VAT-free. You pay the local VAT when you pick up your order from Åland Post.

Posti Priority Delivery

Priority parcels are transported with fast connections from Finland to the destination country. Items are primarily delivered directly to you, but in some countries items are delivered to a postal outlet for you to pick up. Note that packages cannot be delivered to post office boxes or Poste Restante addresses.

Posti Parcel Connect (with DHL and Bring)

Using this service, you can pick your order from a service point in your country. An SMS is sent to you when the parcel arrives. The package can be tracked using Posti’s item tracking system in Finland www.posti.fi/itemtracking, as well as the tracking systems of your local postal service, DHL and/or Bring.

Payment Methods

Our online store uses the Klarna Checkout payment system.
Klarna Checkout allows you to shop online easily, flexibly and safely. By answering a couple of easy questions, you can identify yourself with the service and choose the payment method that suits you best.

The options you have at your disposal are invoice, batch payment, online banking and credit cards - all as safe! By using Klarna Checkout you agree to the terms and conditions of Klarna Bank AB (556737-0431, Sveavägen 46, 11134 Stockholm), which you will find at the checkout. If you have any questions regarding the payment, please contact the customer service department of Klarna directly. You can find customer service contacts, My Klarna service and other useful information at https://www.klarna.com/international/

E-mails

We will send e-mail confirmation of order status, and may send marketing emails to let you know about new products and offers. You can choose to unsubscribe from marketing emails by clicking the link at the bottom of these e-mails. We will not disclose your e-mail address to any third parties.

Currency

Your credit card will be charged in euros. 

Returns Policy

You may cancel your order within 14 days of receiving the item. You must notify our customer service in advance that you are returning the item. Contact our customer service by email or phone call. The return notification must be made no later than 14 days after you received the item.  The returning item must be sent to our company immediately, within 14 days of your return notification being made. If the item has been damaged upon the delivery or you have received an incorrect or defective item, please contact our customer service as soon as possible.

We do not refund the cost of the return postage unless the sent item is incorrect or defective. We refund you the price, once the item arrives to us. You will receive a confirmation email. We will refund the price immediately and in any case no later than 14 days after receiving the items. We will issue a refund using the payment method you used for the original transaction, unless otherwise agreed.

The customer has the right to return an item if:

  • The item is in the condition that the customer received it in and it has been repackaged in its original or an equivalent package
  • The item has not been used, damaged, missing parts, defaced nor modified
  • You have notified our customer service in advance that you are returning the item
  • The item has been sent back to us within 14 days since the return notification being made

You must diligently pack the items for return shipment so that they will not be damaged. You are responsible for compensating the possible reduction of value of the returned item up to the full price of such item. A damaged item will not be accepted as a fully refundable return if it cannot be established that the item has been damaged during the first shipping.

To ensure that we receive the item, we advise you to use a secure postage method that can be tracked. Since we are not responsible for return postage or the cost, this is of course your personal choice, and you are welcome to use the cheapest method available if you prefer.  Note that we do not accept cash on delivery returns.

One option for returns is through a DHL Parcelshop. Click here to DHL Parcelshop. 

If you have any further questions, do not hesitate to contact us, we are happy to help.

Email: info@mosaikshop.se

Telephone: +358 50 0151 007
Monday - Friday 10:00 - 17:00 (Finnish time, UTC+3)