Updated 14 July 2026
General
The online store MosaikShop.se is operated by MosaiikkiMyymälä FIN, and all products available in the online store are sold by MosaiikkiMyymälä FIN.
- Business ID: 1229211-9
- Address: Majankatu 3, 50190 Mikkeli, Finland
- Phone: +358 44 246 9244
- Email: info@mosaikshop.se
We reserve the right to update our product range, prices, delivery methods, delivery areas and these ordering and delivery terms. The prices, delivery methods and terms shown in the online store at the time the order is placed will apply to the order.
In the event of an obvious pricing, product or system error, we reserve the right to cancel the order and refund any payment made by the customer.
Payment
Payments are securely processed through Paytrail. Available payment methods may include Klarna, payment cards, Apple Pay, Google Pay and PayPal.
The payment options offered may vary depending on the customer, country, order and the terms of the payment service provider.
To make shopping easier, prices may be displayed in a local currency. The final amount and the currency used for the payment will always be shown on the payment page before the payment is confirmed.
More information: Payment methods
Ordering
You can place an order by adding products to your cart and completing the purchase at checkout. The customer is responsible for ensuring that all contact, billing and delivery details are correct and up to date.
By placing an order, the customer accepts these ordering and delivery terms. An order confirmation will be sent to the customer by email after the order has been received.
Delivery countries
We deliver to the following EU countries: Finland, Sweden, Estonia, Latvia, Lithuania, Germany, Austria, the Netherlands, Belgium, Luxembourg, Poland, Czechia, Slovakia, Slovenia, Denmark, Bulgaria, Hungary, Spain, Portugal, Croatia, Cyprus, France, Greece, Ireland, Italy, Malta and Romania.
We do not deliver to Åland, outside the EU or to areas where our standard delivery methods are unavailable, such as Corsica, the Balearic Islands or the Canary Islands.
Delivery
- PostNord – delivery to pickup points, parcel lockers and home addresses
- Posti – Finland only
- Matkahuolto – Finland only
The available delivery methods and shipping costs depend on factors including the weight and size of the order, the destination country, delivery address and selected delivery method. The final shipping cost will be shown at checkout before the order is confirmed.
If an order contains unusually large, heavy, fragile or palletised products, or if the delivery address requires a non-standard delivery arrangement, we will contact the customer before dispatch.
Any additional costs or special delivery arrangements will always be agreed with the customer before the order is shipped.
More information: Shipping costs
Right of withdrawal and returns
Consumers generally have the right to withdraw from an online purchase within 14 days of receiving the goods. The customer must notify us of the withdrawal clearly and unambiguously before the withdrawal period expires.
The products must be returned no later than 14 days after the withdrawal notice has been submitted.
The customer may also withdraw from the order before the goods have been delivered. The withdrawal notice can be submitted through the withdrawal function in the customer’s order view or by sending us a clear notice, for example by email.
Once we have received the withdrawal notice, we will send the customer a confirmation by email.
We will refund all payments received from the customer without undue delay and no later than 14 days after receiving the withdrawal notice. The refund will generally be made using the same payment method that was used for the original purchase.
We may withhold the refund until we have received the returned products or until the customer has provided evidence that the products have been sent back, for example by providing a return receipt.
If the entire order is withdrawn, we will also refund the cost of the least expensive standard delivery method offered for the order. If the customer selected a more expensive delivery method, the additional cost will not be refunded.
For a standard return, the customer is responsible for the return shipping costs. The customer is not responsible for return shipping costs if the product is faulty, damaged or incorrectly delivered.
Returned products must be packed carefully. We do not accept returns sent cash on delivery or by any other method that requires payment by the recipient.
The customer may inspect the product at home in the same way as they would in a physical store. If the product has been handled more than necessary to establish its nature, characteristics and functionality, we have the right to deduct an amount corresponding to the reduction in the product’s value from the refund.
We do not offer direct exchanges for another product. Any exchange will be handled as a return and a new order.
Return address:
MosaiikkiMyymälä FIN / MosaikShop
Majankatu 3
50190 Mikkeli
Finland
Withdrawal form and free-form notice
The customer may use the withdrawal function in the order view, a free-form notice or a withdrawal form. Use of the form is not mandatory, but the notice must clearly and unambiguously state that the customer wishes to withdraw from the purchase.
The withdrawal notice should include at least the customer’s name, order number, the product or order concerned and the customer’s contact details.
Uncollected shipments
Failing to collect a shipment or refusing delivery without submitting a withdrawal notice is not a valid notice of withdrawal.
If a shipment is returned to us as uncollected and the customer has not submitted a withdrawal notice, we may deduct from any refund the actual and direct costs incurred for the original delivery, return shipping and handling.
These costs are usually approximately EUR 15 per shipment, but the amount deducted will always be based on the actual costs incurred.
Damaged deliveries
Despite careful packaging, a shipment may occasionally be damaged in transit. Please inspect the shipment and products as soon as possible after receiving them.
If the shipment or a product is damaged, please contact MosaikShop customer service without undue delay. Include photographs of the outer packaging, inner packaging, shipping label and damaged products.
Please keep all packaging materials until the matter has been resolved. You may also report the transport damage to the carrier or pickup point. This does not limit your right to contact MosaikShop directly.
Customer service
- Email: info@mosaikshop.se
- Phone: +358 44 246 9244, Monday to Friday, 10:00–16:00
- Address: Majankatu 3, 50190 Mikkeli, Finland
