Returns Policy

You may cancel your order within 14 days of receiving the item. You must notify our customer service in advance that you are returning the item. Contact our customer service by email or phone call. The return notification must be made no later than 14 days after you received the item.  The returning item must be sent to our company immediately, within 14 days of your return notification being made. If the item has been damaged upon the delivery or you have received an incorrect or defective item, please contact our customer service as soon as possible.

We do not refund the cost of the return postage unless the sent item is incorrect or defective. We refund you the price, once the item arrives to us. You will receive a confirmation email. We will refund the price immediately and in any case no later than 14 days after receiving the items. We will issue a refund using the payment method you used for the original transaction, unless otherwise agreed.

The customer has the right to return an item if:

-    The item is in the condition that the customer received it in and it has been repackaged in its original or an equivalent package

-    The item has not been used, damaged, missing parts, defaced nor modified

-    You have notified our customer service in advance that you are returning the item

-    The item has been sent back to us within 14 days since the return notification being made

You must diligently pack the items for return shipment so that they will not be damaged. You are responsible for compensating the possible reduction of value of the returned item up to the full price of such item. A damaged item will not be accepted as a fully refundable return if it cannot be established that the item has been damaged during the first shipping.

To ensure that we receive the item, we advise you to use a secure postage method that can be tracked. Since we are not responsible for return postage or the cost, this is of course your personal choice, and you are welcome to use the cheapest method available if you prefer.  Note that we do not accept cash on delivery returns.

One option for returns is through a DHL Parcelshop. Clikc here to DHL Parcelshop.

If you have any further questions, do not hesitate to contact us, we are happy to help.